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J.D. Power Study: Customer Satisfaction with HELOC/Loan Origination is Up Despite Housing and Lending Market Turmoil [Read Article]
Posted by Mark Rodrigues at 5/30/2008 12:51 PM | View Comments (0) | Add Comment | Trackbacks (0)
Problems and Fees Drive Decline in Overall Satisfaction With Retail Banks [Read Article]
Posted by Mark Rodrigues at 5/29/2008 9:54 AM | View Comments (0) | Add Comment | Trackbacks (0)
Mid-Market Businesses Indicate They Will Switch Banks Due to Poor Service [Read Article]
Posted by Mark Rodrigues at 11/29/2007 1:08 PM | View Comments (0) | Add Comment | Trackbacks (0)
American Express Ranks Highest in Credit Card Satisfaction [Read Article]
Posted by Mark Rodrigues at 10/10/2007 12:25 PM | View Comments (1) | Add Comment | Trackbacks (0)
J.D. Power and Associates 2007 Home Equity Line/Loan Origination Study [Read Article]
Posted by Mark Rodrigues at 7/19/2007 12:03 PM | View Comments (0) | Add Comment | Trackbacks (0)
DiscoverCard.Com Ranked First Among Credit Card Prospects [Read Article]
Posted by Mark Rodrigues at 5/10/2007 9:22 AM | View Comments (0) | Add Comment | Trackbacks (0)
MSN Money readers place BofA, two other banks, in Service Quality 'Hall of Shame' [Read Article]
Posted by Mark Rodrigues at 4/30/2007 2:47 PM | View Comments (0) | Add Comment | Trackbacks (0)
Haberfeld Exec Says Customer Service Wins The Day [Read Article]
Posted by Mark Rodrigues at 4/24/2007 10:43 AM | View Comments (0) | Add Comment | Trackbacks (0)
Wachovia Best Bank according to Statisfaction Index [Read Article]
Posted by Mark Rodrigues at 2/22/2007 10:23 AM | View Comments (0) | Add Comment | Trackbacks (0)
Banks cash in according to latest Statisfaction Index [Read Article]
Posted by Mark Rodrigues at 2/22/2007 9:10 AM | View Comments (0) | Add Comment | Trackbacks (0)
New MasterCard program Rewards entire Banking Relationship [Read Article]
Posted by Mark Rodrigues at 1/5/2007 4:38 PM | View Comments (0) | Add Comment | Trackbacks (0)
Importance of Customer Service Studied by Amex [Read Article]
Posted by Mark Rodrigues at 11/21/2006 9:44 AM | View Comments (0) | Add Comment | Trackbacks (0)
Tired, Bored Employees Equals Tired Bored Service [Read Article]
Posted by Mark Rodrigues at 11/15/2006 11:41 AM | View Comments (0) | Add Comment | Trackbacks (0)
Should Employees Come First? [Read Article]
Posted by Mark Rodrigues at 11/15/2006 11:33 AM | View Comments (0) | Add Comment | Trackbacks (0)
Debit card usage is soaring [Read Article]
Posted by Mark Rodrigues at 10/30/2006 11:53 AM | View Comments (0) | Add Comment | Trackbacks (0)
Christian credit union's marketing is its message [Read Article]
Posted by Mark Rodrigues at 10/30/2006 11:41 AM | View Comments (0) | Add Comment | Trackbacks (0)
Bank of America: Investing in Six Sigma [Read Article]
Posted by Mark Rodrigues at 10/27/2006 1:42 PM | View Comments (0) | Add Comment | Trackbacks (0)
IM-ing the Branch Manager [Read Article]
Posted by Mark Rodrigues at 10/25/2006 1:10 PM | View Comments (0) | Add Comment | Trackbacks (0)
Social Networking Helps ‘Humanize’ Banks’ Image [Read Article]
Posted by Mark Rodrigues at 10/25/2006 12:49 PM | View Comments (0) | Add Comment | Trackbacks (0)
Getting Online Account Openings Right [Read Article]
Posted by Mark Rodrigues at 10/25/2006 12:41 PM | View Comments (0) | Add Comment | Trackbacks (0)
Young and Creditworthy Find Credit Card Statements Lacking [Read Article]
Posted by Mark Rodrigues at 10/24/2006 11:50 AM | View Comments (0) | Add Comment | Trackbacks (0)
Small Carolina Banks Outgrow Large Nationals [Read Article]
Posted by Mark Rodrigues at 10/23/2006 9:46 AM | View Comments (0) | Add Comment | Trackbacks (0)
Chicago banks big on concierges, guards, closets [Read Article]
Posted by Mark Rodrigues at 10/20/2006 6:45 PM | View Comments (0) | Add Comment | Trackbacks (0)
What's in my mailbox today? [Read Article]
Posted by Mark Rodrigues at 10/17/2006 1:02 PM | View Comments (0) | Add Comment | Trackbacks (0)
Customer Satisfaction In Mortgage Servicing: Value Beyond “The Right Thing to Do” [Read Article]
Posted by Mark Rodrigues at 10/16/2006 4:08 PM | View Comments (0) | Add Comment | Trackbacks (0)
Promotional Giveaways: From Toaster to iPod [Read Article]
Posted by Mark Rodrigues at 8/25/2006 12:53 PM | View Comments (0) | Add Comment | Trackbacks (0)
BB&T ranks first among banks in national survey of home mortgage customer service satisfaction [Read Article]
Posted by Mark Rodrigues at 8/16/2006 4:02 PM | View Comments (0) | Add Comment | Trackbacks (0)
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